return-policy

Delnorte wants you to be 100% satisfied with the service and merchandise that we have sold you. If you are not completely satisfied with any part of the order, please feel free to return the item(s) within 30 days. Items must be in re-sellable condition (original packaging, instructions, and all parts). If your order is lost or damaged please contact our Problem Resolution Department either by email at support@delnortesys.com or call 1-800-470-8594. Return freight on problem orders must be approved prior to
or otherwise cannot be refunded.

If you are sending a package back please make sure your original order number(s) are provided for the items that are being returned.

Attn: Delnorte Returns,
4359 Hwy 155 N, Ste. 15
Stockbridge, GA 30281

Freight costs will be covered by our company under any condition in which a return is deemed necessary. These conditions include and are limited to if our company has made the mistake, if the product is damaged in transit or if the product is defective. If the return is due to your mistake, is no longer needed, or will not meet your needs you are responsible for return . We regret that mats, custom cut frames, DVD’s, books and flat files are not able to be returned for a refund. Only exchanges for identical product will occur for books and dvd’s.

Damages, Defects, and Mistakes:
Our company strives to handle your orders in a professional and perfect manner, but occasionally a mistake can happen. When you receive your order we ask that you open your packages promptly and inspect for hidden damages and/or defects.

To better serve you faster..
In an effort to speed up resolution we ask that a picture or pictures of the situation be emailed to us. This assists us in having issues correct with packaging, manufacturers, and companies. Images are truly worth a thousand words. We understand that not everyone has a digital camera or a camera phone, however we hope people understand that a picture speeds the
process and allows us to work with a variety of companies to get issues resolved.

Delnorte Support Staff